Frequently Asked Questions

The majority of our fares originate from Austin-Bergstrom International Airport (AUS). We can also source fares from San Antonio International (SAT) and Dallas/Fort Worth International (DFW) when those airports offer better pricing or more convenient scheduling for your preferred route. Let your consultant know if you have a departure airport preference when submitting your inquiry.

Submit an inquiry through our contact form or call us directly at +1 (512) 793-2658 during business hours. Share your destination, travel dates, number of travelers, and any preferences such as cabin class or airline loyalty programs. A route consultant will respond within one business day with available fare options and a complete price breakdown including taxes, fees, and baggage allowances.

Prices listed on our website are starting fares and may vary based on travel dates, seat availability, and carrier pricing adjustments. Your consultant will confirm the exact fare before you commit to a booking. Once a fare is confirmed and payment is processed, the price is locked in and will not change regardless of subsequent fare fluctuations on that route.

In most cases, we can hold a fare for up to forty-eight hours while you finalize your decision. Hold availability depends on the carrier and fare class involved. Your consultant will let you know at the time of your quote whether a hold is available for your specific route. Economy fares on high-demand routes may have shorter hold windows or limited hold availability.

Yes. While most of our published fares reflect round-trip pricing, we can source one-way fares on both domestic and international routes. One-way pricing varies by carrier and may not always be exactly half of the round-trip fare. Let your consultant know if you need a one-way ticket and they will provide specific pricing for your request.

Tour bundles typically include round-trip flights from Austin, hotel accommodations for the duration of the trip, select guided excursions or activities, and some meals as specified in the package description. The exact inclusions vary by destination and are listed clearly on each bundle detail page. Airport transfers and travel insurance are available as optional add-ons at published rates.

Absolutely. Our packages coordinator can adjust hotel categories, swap activities, extend or shorten the trip duration, and modify meal plans to suit your preferences. Customizations may affect the per-person price, and your consultant will provide an updated quote before finalizing any changes. There is no additional charge for the customization process itself.

Most tour bundles are available for groups of two or more travelers. Solo travelers can also book tour bundles, though pricing may differ slightly since accommodations are typically based on double occupancy. Let us know your group size and we will adjust the quote accordingly. Groups of eight or more may qualify for volume-based pricing adjustments.

Travel insurance is not included in the base price of our tour bundles but can be added during the booking process. We offer several insurance tiers through our partner providers, covering trip cancellation, medical emergencies, baggage loss, and travel delays. Your consultant can walk you through the options and pricing during your consultation.

We recommend booking tour bundles at least eight to ten weeks before the departure date to ensure the best selection of flights, hotels, and activities. Popular destinations and peak travel seasons may require even more lead time. Some bundles with fixed departure dates have limited capacity and fill up several months in advance.

Our current weekend route packages cover destinations within driving distance or a short flight from Austin, including San Antonio, New Orleans, Santa Fe, Galveston, Dallas/Fort Worth, and Hot Springs, Arkansas. We periodically add new routes based on traveler interest and seasonal opportunities. Check our Weekend Routes page for the latest offerings.

Weekend route pricing includes lodging and a curated activity itinerary. Transportation is not included in the base price for driveable destinations. For routes that require air travel, such as New Orleans or Hot Springs, we can add flights to your package at current fare rates. Your consultant will clarify what is included when presenting your quote.

Yes. If you have a specific destination in mind that is not on our current weekend route list, submit a request through our contact form. Our packages coordinator will evaluate whether a three to four day package is feasible for that destination and provide a custom quote. We are always open to expanding our route offerings based on client interest.

Most weekend routes are available throughout the year, though pricing and availability of specific lodging or activities may vary by season. Coastal routes like Galveston are most popular from March through October, while mountain destinations like Santa Fe see strong interest during fall and winter. We recommend checking with your consultant for seasonal availability.

We accept major credit cards (Visa, Mastercard, American Express, Discover) and bank transfers for bookings. Payment is processed through secure, encrypted channels. For tour bundles and larger bookings, we can arrange split payments or installment options upon request. Your consultant will discuss payment options when finalizing your booking.

Travencio charges a modest service fee for booking assistance, which is disclosed upfront in your price summary before you commit. Our fare tracking service is complimentary. Detailed information about service fees, add-on costs, and optional upgrades is available on our Pricing Guide page. There are no hidden charges or undisclosed markups.

For tour bundles priced above $1,500 per person, we can arrange a two-payment plan: a deposit at the time of booking and the remaining balance due thirty days before the departure date. This option is available on a case-by-case basis and depends on the specific package and departure timeline. Ask your consultant for details.

The price confirmed by your consultant includes all known costs: base fare or package rate, taxes, service fees, and any included extras. Optional add-ons such as checked baggage upgrades, travel insurance, airport transfers, and seat selection upgrades are priced separately and clearly listed. You will never be charged for something you did not explicitly approve.

Cancellations and modifications are handled based on the policies of the airline, hotel, or tour operator involved. Many carriers allow free cancellation within twenty-four hours of booking. After that window, fees may apply depending on the fare class or package terms. Our team manages the modification process on your behalf and will communicate any costs before making changes.

If your flight is delayed or cancelled, contact our support line and we will work with the carrier to arrange alternative routing. For travelers with tour bundles, we coordinate schedule adjustments with ground operators to minimize disruption to your itinerary. Our team monitors active bookings and proactively reaches out when we detect schedule changes.

During active trips, you can reach our support team by calling +1 (512) 793-2658 during business hours (Monday through Saturday, 9:00 AM to 6:00 PM CST) or by emailing [email protected] for non-urgent matters. For urgent issues outside business hours, send an email and we will respond within two hours on the next business morning.

We provide pre-departure guides that include visa requirements, passport validity reminders, and health advisory information for your destination. However, we do not process visa applications on behalf of travelers. If your destination requires a visa, your consultant will advise you on the requirements and timeline so you can apply through the appropriate embassy or consulate.