Privacy Policy

Last updated: November 1, 2024

1. Introduction

Travencio Routes LLC ("Travencio," "we," "us," or "our") is committed to protecting the privacy and security of the personal information you provide when using our website at travencio.com (the "Site") and our travel booking services (the "Services"). This Privacy Policy describes what information we collect, how we collect it, why we collect it, how we use and share it, and the choices available to you regarding our use of your information. This Privacy Policy applies to all visitors, users, and individuals who access or use the Site or Services.

Travencio Routes LLC is a limited liability company registered in Travis County, State of Texas, with offices located at 701 Brazos St, Suite 550, Austin, TX 78701, USA. By using our Site or Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with the practices described here, please do not access or use the Site or Services.

2. Information We Collect

We collect several types of information depending on how you interact with our Site and Services. The categories of information we may collect include the following:

Personal Information

Personal information is data that can be used to identify you directly or indirectly. This may include your full name, email address, phone number, mailing address, passport details (when required for international bookings), date of birth, travel preferences, dietary requirements, emergency contact information, and payment details such as credit card numbers or bank account information. We collect this information when you submit an inquiry form, make a booking, subscribe to our newsletter, or communicate with our team by phone or email.

Usage Information

When you visit our Site, we automatically collect certain technical information about your device and browsing behavior. This includes your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, time spent on each page, click patterns, and the date and time of your visit. This information is collected through cookies, web beacons, and similar tracking technologies as described in our Cookie Policy.

Communication Data

We retain records of communications between you and Travencio, including emails, phone call notes, form submissions, and any other correspondence. This data helps us provide consistent service, resolve disputes, and improve our offerings based on the feedback and requests we receive from travelers.

3. How We Collect Information

We collect information through several methods, including but not limited to direct collection through forms and communications, automatic collection through cookies and tracking technologies when you browse our Site, and indirect collection from third-party service providers such as payment processors, airline partners, and hotel booking systems when processing your travel arrangements. We may also receive information about you if you are referred to us by another traveler or if you interact with our content on third-party platforms.

4. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and managing your travel bookings, including flight fare reservations, tour bundle arrangements, weekend route packages, and hot departure deals
• Communicating with you about your inquiries, booking confirmations, itinerary changes, pre-departure information, and post-trip follow-ups
• Providing fare tracking alerts and notifications when prices drop to your preferred range on monitored routes
• Sending you newsletters, promotional offers, and route updates if you have opted in to receive marketing communications from us
• Improving our Site functionality, user experience, and service offerings based on usage patterns and traveler feedback
• Processing payments securely through our payment service providers
• Complying with legal obligations, resolving disputes, and enforcing our agreements
• Detecting and preventing fraud, unauthorized access, and other security threats
• Conducting internal analytics and business reporting to evaluate the performance of our routes and services

5. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: We share information with airlines, hotels, tour operators, ground transport providers, and other travel service partners as necessary to fulfill your bookings and deliver the services you have requested.
• Payment processors: Payment information is transmitted to our secure payment processing partners for transaction processing. We do not store full credit card numbers on our servers.
• Legal requirements: We may disclose your information if required by law, subpoena, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity as part of the transaction, subject to the same privacy protections described here.
• With your consent: We may share your information with additional third parties when you provide explicit consent for such sharing.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including maintaining your booking history, providing ongoing customer support, and complying with legal and regulatory requirements. Booking records are typically retained for a minimum of seven years in accordance with applicable Texas business record-keeping requirements. Communication records are retained for three years following your most recent interaction with us unless a longer retention period is required by law. If you request deletion of your personal data, we will process your request in accordance with applicable law, subject to certain legal exceptions that may require us to retain specific information.

7. Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information. These rights may include the right to access the personal information we hold about you, the right to request correction of inaccurate data, the right to request deletion of your personal information subject to legal retention requirements, the right to opt out of marketing communications at any time, and the right to lodge a complaint with a relevant supervisory authority. Texas residents may have additional rights under the Texas Data Privacy and Security Act (TDPSA), including the right to know what personal data is being collected, the right to delete personal data, the right to opt out of the sale of personal data, and the right to non-discrimination for exercising privacy rights.

To exercise any of these rights, please contact us at [email protected] or by mail at 701 Brazos St, Suite 550, Austin, TX 78701. We will respond to your request within thirty days of receipt.

8. Security Measures

We implement commercially reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission using SSL/TLS protocols, secure storage of personal data with access controls, regular security assessments and vulnerability testing, employee training on data handling and privacy practices, and limited access to personal information on a need-to-know basis. While we strive to protect your personal information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your data.

9. Children's Privacy

Our Site and Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided personal information to us without your consent, please contact us at [email protected]. We will take steps to remove such information from our systems within a reasonable timeframe. For travelers between the ages of 13 and 18, a parent or legal guardian must provide consent and supervision for any booking or inquiry submitted through our Site.

10. Third-Party Links

Our Site may contain links to third-party websites, including airline websites, hotel booking platforms, activity providers, and travel resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party website you visit through links on our Site before providing personal information. Our inclusion of links to third-party sites does not constitute an endorsement of their privacy practices or data handling procedures.

11. International Data Transfers

If you are accessing our Site or Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers and offices are located. Data protection laws in the United States may differ from those in your jurisdiction. By using our Site or Services, you consent to the transfer of your information to the United States and its processing in accordance with this Privacy Policy and applicable United States law, including the laws of the State of Texas.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice on our Site. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of the Site or Services after changes to this Privacy Policy constitutes your acceptance of those changes.

13. Texas Privacy Notice

As a company registered and operating in the State of Texas, Travencio Routes LLC complies with all applicable Texas privacy laws and regulations. This includes the Texas Identity Theft Enforcement and Protection Act, the Texas Business and Commerce Code provisions related to data breach notification, and the Texas Data Privacy and Security Act (TDPSA) as applicable. Texas residents with questions about their privacy rights under state law may contact us using the information provided below or consult the Texas Attorney General's Office for additional guidance on consumer privacy protections.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

Travencio Routes LLC
701 Brazos St, Suite 550
Austin, TX 78701, USA
Phone: +1 (512) 793-2658
Email: [email protected]

Our team will respond to privacy-related inquiries within thirty business days of receipt. For urgent matters involving the security of your personal information, please call our office directly during business hours (Monday through Saturday, 9:00 AM to 6:00 PM CST).